← Venue Match

    Privacy Notice

    Last updated: 15 September 2026

    1. Who we are

    This service is operated by Venue Match AI (the "Seller", "we", "us"). We are the data controller for the personal data described in this notice.

    2. Personal data we collect

    • Enquiry data — client name, city, guest count, room requirements, budget, style, venue preference, wedding month, and any free-text notes you submit.
    • Account & contact data — email address, name, and any messages you send us.
    • Usage data — pages viewed, actions taken, approximate location derived from IP, device and browser information.
    • Technical data — IP address, cookies, log files, and similar identifiers.

    3. Purposes and legal bases

    • Provide the matchmaking service — generating venue recommendations from your enquiry. Legal basis: performance of a contract.
    • Account, support and communications — responding to questions and operating your account. Legal basis: performance of a contract and legitimate interests.
    • Security and fraud prevention — protecting the service and customers. Legal basis: legitimate interests and legal obligation.
    • Product improvement and analytics — understanding how the service is used. Legal basis: legitimate interests.
    • Marketing — sending updates where permitted. Legal basis: consent (you can withdraw at any time).

    4. How we share data

    • Service providers and subprocessors — hosting, database, email, analytics, and support tools that help us run the service.
    • No payment processors. The service is free to use, so we do not collect card details and no payment provider processes data on our behalf.
    • Professional advisers — legal, accounting, and similar advisers where reasonably necessary.
    • Authorities — where required by law or to protect legal rights.

    5. International transfers

    Where personal data is transferred outside your country of residence, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

    6. Data retention

    We keep personal data only for as long as needed for the purposes described above, to comply with our legal obligations, or to resolve disputes. Enquiry data is retained for as long as your account is active and for a reasonable period afterwards, after which it is deleted or anonymised.

    7. Your rights

    Depending on where you live, you may have rights to access, correct, delete, restrict, port, or object to the processing of your personal data, and to withdraw consent. You can also lodge a complaint with your local data protection authority. To exercise any of these rights, contact us using the details below; we will respond within the period required by applicable law (typically one month under the UK/EU GDPR).

    8. Security

    We use appropriate technical and organisational measures — including encryption in transit, access controls, and least-privilege database policies — to protect personal data.

    9. Cookies

    We use strictly necessary cookies to operate the site and, where applicable, analytics cookies to understand usage. You can manage cookies through your browser settings.

    10. Contact

    Questions about this notice? Contact Venue Match AI via the enquiry form on our homepage and we will route your request to the appropriate team.